Account and data deletion

Accounts for the ZILKO mobile app ("ZILKO: Klinik Asistanı") and the ZILKO dashboard are set up for clinics by FUBER LTD. Accounts cannot be created in the app. You can request deletion of your account and related data as follows.

How to request deletion

1. From the email address registered to your account, send an email with the subject "Account deletion request" to hello@fuber.ltd.
2. Include your clinic's name and the email address of the account to be deleted.
3. After we verify your identity, your request is completed within 30 days at the latest and you are informed by email.

What is deleted and what is kept

• Deleted: your account details (name, email, password hash), your sessions and the device tokens registered for notifications.
• When a clinic's account is closed, the clinic's patient records, messages, appointments, call recordings and transcripts are deleted or anonymised within a reasonable period.
• Kept: invoices and accounting records that we are legally required to keep, for the period required by law.

For patients

If you are a patient of a clinic, your data is processed on behalf of that clinic. Please send your deletion request to the clinic first; you can also write to hello@fuber.ltd.

See the Privacy Policy for details.